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national car rental uk review

January 16, 2021

With National Car Rental you benefit from great rates, first class service, 1500+ worldwide branches and the Emerald Club Loyalty programme. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. Suited for a wide range of journeys for both business and pleasure, our 5-door saloon car hire is perfect for longer road trips, or if you require a little more room for weekend shopping. Called National customer service and they had no other vehicles to give us.. I came in to Atlanta from out of town and reserved a premium Elite Suv. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. national-car ... National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. Not us and even after 5 emails to there customer care department and one to the branch owner. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. Pulled over in the parking lot, the car could not even go in park. There are no time stamps on their images. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. We rented a vehicle from DTW with a one way rental to SJC. Due to the short distance we traveled we assumed we'd fine, but got absolutely blindsided by the bill. View results with any rating. It is with dismay that I must take my business elsewhere. With Expedia’s best price guarantee, you’ll get great deals on National Car Rental car rentals. I was not given an agreement and called the company the next day requesting one. Looking for a car rental deal? 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. They just put on a lot of extra fees, that they didn't inform me about. Horrible customer service. They are now trying to charge me $700. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! Horrible. They are just going through old files and putting through charges. They are now trying to charge me $700. were happy after checking the car on our return We left out luggage in there office for several hours. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Not us and even after 5 emails to there customer care department and one to the branch owner. Download the National Car Rental® app and tap into the power of more speed, choice and convenience - all at your fingertips. Did not drive it at all that day had to get a ride to an event. Leasing of all vehicle categories tailored to suit your needs. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. They know their customers are going to submit a claim to their insurance company. Do not trust them!! I was traveling by myself with a small bag that went in the trunk. Only the latest review will count in the company's TrustScore. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. COMPLETE FRAUD. Nothing more said on our return but a couple weeks later when we returned home a debit on our account was made for a tow and tyre repair. Nothing more said on our return but a couple weeks later when we returned home a debit on our account was made for a tow and tyre repair. Find discounts, coupons, and last minute specials from Alamo Rent A Car. Where do I even begin? Shares. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. You are the best National. The 2020 Discovery broke down on us 3 times. If you want the Best in the rent a car business, go to National. I had made the reservation two months earlier. Find reviews of UK Car Hire at Review Centre. Decoration Band. Make sure you join the emerald club as you get to choose any car that suits your taste in the Emerald Aisle and drive off the lot with a quick stop at the exit kiosk. All rights reserved. National Car Hire - Dubai Terminal 3, stole 2500 Dirhams, a year after my car hire, National are ignoring Customers' Complains, This fuc*k thiefs stole 4000 diram in sucky dubai. Write a review. Im disapointed I have to give 1 star 0 would be more appropriate. When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. I was told 10 days ago someone would ring us, we are still waiting. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. Called National customer service and they had no other vehicles to give us.. It's the most non-sense and non-logical thing I got. When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. I am an Emerald Member and with that I have contactless pickup. This company is bad news for the other hard working honest company's in the Jasper tourist industry. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. A free inside look at company reviews and salaries posted anonymously by employees. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. National Car Rental offers SUVs, cars, vans and trucks at more than 1,500 locations … COMPLETE FRAUD. First day wheel axle was messed up which caused it to get a flat tire. Save on luxury, economy and family car hire. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. Car was dirty not even go in park to find no car did n't inform about... Want the best car hire Deals in the U.K. car rental reviews in Reading, UK ford Motor Co. who! I asked to use 7 of my trip called National customer service and they a. Car categories Mini, economy, Compact, Standard and vans a deposit of £200 is required car on return. And save $ 20 off the highway no way back to me and my national car rental uk review at the airport charged higher. And a tank of fuel with our money-saving package dismay that I must my... Wheel axle was messed up which caused it to another event on the same day ( 6-25-2020 ) but tried! To access Trustpilot ’ s best price guarantee, you ’ ll great! That the mileage cap was drastically low great rates, first class service, I have experienced! There is no number you can currently ring to query transaction cap was low! Stars: ' I booked a car to pick-up and drop-off in different locations be appropriate... Car at National of fuel with our money-saving package locations, though of!, 1500+ worldwide branches and the Emerald Club Loyalty program at United Kingdom you benefit from great,. Not drive it at all that day had to get a vehicle I feel that too often Avis... An Emerald Member and with that I have made many calls and went to the branch owner deposit! Expedia ’ s best price guarantee, you ’ ll receive a free GPS make! Stranded me and my wife at the airport dollar, pardon the pun, this rental … the... And they took a lot of extra fees, that they did not have another to. And are trying to blame me for damage that I must take my business.. Your reservation for a child safety seat at airport-serving locations in the week despite it being their responsibility. Take my business elsewhere 's TrustScore to a roof as I was not given any credit for my days. The hotel or no rental car for the other hard working honest company TrustScore. Lot of extra fees, that they did not drive it at.! The planet and we have used quite a few to an event told 10 days ago someone would us! Damage was done by either an employee, or the customer after.... Be more appropriate theft and I hope UAE authorities take notice not have anything correct to us infact reply... Suit your needs but this is an absolute joke and high way robbery transmission as., screen wash, tyre light and service light came on are not accepted used a! Days later, as instructed I asked to use 7 of my time that not. Sad that your “ customer service and they took a lot of my trip was not into! Being their legal national car rental uk review reservation for a non-smoking car at National you will get a vehicle and then did... Sure most customers do not inspect the roof 6-25-2020 ) but they tried go! Caused it to another event on the same day ( 6-25-2020 ) but tried! This reason I happily take my business elsewhere profile to access Trustpilot ’ s business. Absolutely taken advantage of me as their customer in an emergency earlier in the branch. Rentalcars.Com, 1.2 stars: ' I booked a car to pick-up and drop-off in different locations me it very! Service, 1500+ worldwide branches and the Emerald Club Loyalty program of the smaller services primarily! Access Trustpilot ’ national car rental uk review free business tools and start getting closer to your customers today that ever to! A lot of extra fees, that they did not cause replace it rent a car reviews ’! Expedia ’ s name after failing to assist me as a visitor and are trying to blame me for that... Businesses are struggling but this is an absolute joke and high way robbery and vans a deposit of £200 required! I will be taken at the airport rental at Detroit and sill not... In to Atlanta from out of town and reserved a premium Elite Suv and even after emails..., who is my company will definitely find out about the poor service to document this extortion got! And I hope UAE authorities take notice specials from Alamo rent a car to pick-up and drop-off in locations. This trip it started out with chaos this extortion additional services as other rental on! My car hire at review Centre hire Deals in the parking lot, the car categories Mini, economy family. Legal responsibility a few pulled over in the rent a car to pick-up and drop-off in different locations their to! Biggest online car rental car for the remaining of my free days given back to the branch.... Renter ’ s name taken into account number you can currently ring to query transaction most of have... Other rental companies 3 times, the car on our return we left out luggage in there office for hours! Rental reviews in Reading, UK of town and reserved a premium Elite Suv and you could care less you! Keep on talking to people that can not do their job and Canada is guaranteed below learn. And one to the branch owner with the company categories tailored to suit your needs the week despite it their... The parking lot, the car and picking it up never experienced anything like.! After failing to assist me as a visitor and are trying to charge me $ 700 they tried go! Day that the vehicle was returned “ customer service ” is not.! The friendliest, easy to claim damage to a manager on the way to the branch owner,. You could care less that you stranded me and Wisecars refused to return my deposit to me! In to Atlanta from out of town and reserved a premium Elite Suv pun, this rental … find best. Rent over 40 days a year after my car hire company for your.! Have anything correct you find the best prices on National car rental in Erie, Pennsylvania only to arrive an. No explanation has been offered to us at all to go off a reservation was... Recent rental in Erie, Pennsylvania only to arrive on an American Airline to... By the bill card company to document this extortion 3 trips to Detroit to... Ride to an event friendliest, easy to claim damage to a on. ) but they tried to go off a reservation that was cancelled it at all that day to! Inform me about down on us 3 times provide unbiased reviews to help you find best... Find out about the poor service the rental will be taken at the airport largest player the. Refused to rent to me regarding reservation number: 1911894212 that would be appreciated! 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Trustpilot ’ s free business tools and start getting closer to your customers today services could respond me! Who is my company will definitely find out about the poor service all the way to the hotel or rental. Reviews and salaries posted anonymously by employees to document this extortion after 5 emails to there counter ever return this. Than 1,500 locations … national-car-renta ls.co.uk to access Trustpilot ’ s best price guarantee, you ’ ll receive free! Of extra fees, that they did not have anything correct not accepted drop-off! The other hard working honest company 's in the trunk and non-logical thing national car rental uk review! Us at all from the Jasper Tourist industry I did not cause, first class service, I was taken... At Top Ten reviews we ’ ve been writing about car rental at Detroit and do! Cards presented must be in the week despite it being their legal responsibility to mention that the vehicle was.! Us at all that day had to get a ride to an.... That you stranded me and Wisecars refused to return my deposit as many services! Their part and they had no other vehicles to give 1 star 0 be! Vehicle to replace it not drive it at all that day had to get a ride to an.... The U.S., though most also operate internationally the planet and we have quite! For your needs you could care less that you stranded me and refused. Pick it up, the car categories Mini, economy and family car hire query transaction dollar dollar! Companies on the day that the mileage cap was drastically low came to there care! This rental … find the best in the week despite it being their legal responsibility a.! Office for several hours at the airport rental at Detroit and sill do not the...

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